Have a question? You'll find quick answers below.
If you need anything else, we're always happy to help.

Shipping

Is shipping free?
Yes, US orders of $49 or more ship free (Economy, 5 to 8 business days).

What if my order is under $49?
Economy shipping starts at $5.90 (5 to 8 business days).
Standard shipping starts at $7.90 (3 to 4 business days).

When will my order ship?
All orders ship within 24 hours, Monday through Friday.
We ship with UPS, FedEx, and USPS.

Can I track my order?
Yes. We'll email your tracking number as soon as your order ships.

Do you ship internationally?
Yes. International shipping is calculated at checkout (UPS or USPS).
Delivery usually takes 7 to 14 business days.

Returns

What is your return policy?
You can return items within 14 days of delivery.
Items should be unused, with tags, in the original packaging, along with proof of purchase.

Are returns free?
Yes. Returns within 14 days of delivery are free.
Once your return is accepted, we'll send you a prepaid return label.

How do I start a return?
Email us at support@bryonia-usa.com and we'll guide you through it.

When will I get my refund?
After we receive and inspect your return, approved refunds go back to your original payment method within 10 business days.

Can I exchange an item?
The quickest way is to return your item and place a new order for the one you'd like.

What if my item arrives damaged or wrong?
Please contact us right away and we'll make it right.

See our full Shipping Policy and Return Policy.

Sizes & Materials

Charlotte Scallop Embroidered Placemats
19 x 17 in, cotton-linen blend, double-layered so they stay in place.
Set of 4 or Set of 6.

Charlotte Embroidered Cotton Linen Napkins
20 x 20 in, cotton-linen blend.
Set of 4 or Set of 6.

Melbourne Embroidered Faux Leather Placemats
17.25 x 15 in, premium PU faux leather.
Set of 4, Set of 6, or Set of 8 (Brown comes in Set of 4 only).

Kelly Lacquered Wood Placemats
16.5 x 13.5 in, lacquered wood, handcrafted by artisans.
Set of 2.

Baby's Breath Cotton Napkins
22 x 22 in, cotton with hand-knotted trim.
Set of 4.

Beaded Pebble Stone Napkin Rings
1.8 in wide x 2.5 in tall, acrylic and metal, hand-assembled beadwork.
Set of 4.

Care

How do I wash Charlotte placemats and napkins?
Machine wash cold on a gentle cycle with mild detergent.
Do not bleach. Line dry or tumble dry low.
Warm iron on the reverse side, avoiding the embroidery.

How do I wash Baby's Breath napkins?
Machine wash cold on a gentle cycle with mild detergent.
Do not bleach. Line dry or tumble dry low.
Warm iron on the reverse side.

How do I clean Melbourne faux leather placemats?
Simply wipe clean with a damp cloth.

How do I clean Kelly lacquered wood placemats?
Wipe clean with a damp cloth.

How do I clean Pebble Stone napkin rings?
Wipe clean with a dry or damp cloth.

Gift Sets

What's in your gift sets?
Our table sets bring matching pieces together, ready to set and gift:

• Christmas Table Set for 4: 4 Charlotte placemats, 4 Charlotte napkins, and 4 white Pebble Stone napkin rings (Red, or Green & Ivory Gold)
• Thanksgiving Table Set for 6: 6 Charlotte placemats and 6 Charlotte napkins (Ivory & Ivory Gold, or Navy)

Napkin rings in the Thanksgiving set photos are for styling only and are not included.
Shop Gift Sets

Pampas Grass

Is your pampas grass real?
Yes, it's real, naturally dried pampas grass. No plastic.

What comes in a bundle?
About 17 in tall, 60 stems.

Do I need to put it in water?
No. It's dried, so it never needs water.

How do I make it fluffy?
Take it out of the box gently and set it in the sun for 3 to 5 hours.
No sun? Just place it in a vase. It will fluff up naturally in a few days.

How long does it last?
Usually 3 to 5 years, depending on where you keep it.

How do I care for it?
Keep it dry and away from direct sunlight and humidity.
To dust, shake gently or use a hairdryer on the cool setting.
As a natural dried botanical, it may shed a little.
Not edible. Keep away from pets and open flame.

What size vase works best?
A vase around 6 to 8 inches tall works well.

How can I use it?
It's lovely in home decor, wedding bouquets, centerpieces, wreaths, and arches.

Contact

How can I reach you?
Email support@bryonia-usa.com or visit our Contact Us page.
We'd love to hear from you.